Shipping & Returns

 

Standard delivery

Our standard service delivers your items within 1-5 working days within Australia. Delivery times depend on delivery method used and location.

When will my product be shipped?

We aim to ship orders the same day of purchase.

If the product needs to be manufactured,  allow up to 7 days business days.

How much will my parcel cost to deliver?

Size, weight and the distance & method your parcel has to travel will all determine how much your item costs. Shipping totals will be calculated upon checkout.

What delivery method do you use?

We use Big Post for express or regular deliveries. If you want to organise a courier to collect your item/s we are happy to package your items for collection. You can place your order online with the option of “Click and Collect” and we will pack your order for you to collect in store. If you have any questions don’t hesitate to contact our friendly sales staff on 03 9761-6556 or email sales@trulineaustralia.com.au with the name and shipping address.

Do you ship internationally?

Please contact our friendly sales staff on 03 9761-6556 or email sales@trulineaustralia.com.au for international shipping rates.

TRULINE AUSTRALIA– RETURNS POLICY

  • The majority of our products are proudly constructed onsite in our Melbourne factory, with many being made to order. It is for this reason, under most circumstances, we are unable to offer a refund or exchange if you change your mind.
  • In limited circumstances, we may, at our discretion offer a refund on selected stock items. For more information, please contact our office at sales@trulineaustralia.com.au prior to purchase.

Faulty or Incorrect Items

  • If you receive an item that is defective or not what you ordered, please contact us as soon as possible at sales@trulineaustralia.com.au
  • Please include as much detail as possible, including photos so that we can adequately investigate your claim.
  • When you have a major problem with a product, you have the right to ask for a replacement, credit, or refund.
  • If we have significantly misrepresented the product or provided an incorrect description, you have the right to ask for a replacement product, a credit, or refund.